Official Additional Shipping Surcharge
# NOTE: Order Confirmation Reply #
After you complete the order, you will receive an order confirmation email, please reply in time, we will process the order faster and better
Official Additional Shipping Surcharge
Official Additional Shipping Surcharge - Hector Maden Shoes
This page is for customers who have been directly instructed to pay an additional shipping fee for their existing order.
Why You're Here
You have recently placed an order with Hector Maden Shoes. Thank you! Upon reviewing your order, our team identified that your delivery address is located in a remote area, specific island, or international destination that falls outside our standard shipping coverage.
To ensure your order (sneakers, boots, or dress shoes) can be delivered to you safely and efficiently, a supplemental shipping surcharge is required. Our customer service team has likely already contacted you via email about this.
⛑️ Security & Trust
Your safety is our priority. Please note:
- This is the only official way to pay an additional shipping fee for Hector Maden Shoes.
- We will NEVER ask for your credit card details via email or social media.
- All transactions are securely processed through the Shopify platform.
- If you are unsure, please do not hesitate to reply directly to the original order confirmation email to verify this request.
Frequently Asked Questions (FAQ)
Q: I already paid for my order. Why is there an extra charge?
A> Our automated system calculates standard shipping. Addresses in remote zones require special courier services at a higher cost, which we identify manually after ordering. We apologize for any inconvenience.
Q: What if I don't pay this surcharge?
A> Unfortunately, we cannot dispatch your order to remote locations without this fee, as the carrier costs are significantly higher. If the surcharge is not paid, we may have to cancel and refund your original order.
Q: I have more than one original order. What should I do?
A> Please purchase one surcharge product for each original order that requires it. If you are unsure, please contact us.
Q: How long will my order take to ship after I pay?
A> We typically process and ship your order within 1-2 business days after the surcharge is paid.
Q: I have a different question.
A> Please reply to the email we sent you, or contact us via our Contact Page. Please mention your original order number for faster service.
Thank you for your understanding and cooperation. We appreciate your business and look forward to delivering your premium Hector Maden footwear to you!
Most countries are free shipping. Except South America.
Most of the products in the world will be received in 7-12 days. Some cities will be a little late because of the delivery company, but they will also be received in 20 days.
Delay Compensation:
We will compensate customers with cash coupons for shipping delays in transportation due to unexpected circumstances.
From the date of placing order, if the product are not in delivered state in tracking website within 14 working days (excluding weekends), we will provide a delay compensation of 20$ .You can use it unconditionally for your next purchase.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.Do not tear off the tag.
For more return details, please refer to the Return Policy
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