Our shipping hours are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays.
Processing time
Orders are processed and dispatched within 3–5 business days. During restocks, new releases and special promotions, processing may take longer.
Transit time
Estimated transit time is 4–7 business days after dispatch. This is an estimate and not a guarantee. Transit times vary with the destination, the delivery method selected at checkout, and — for international orders — time spent at customs or border inspection facilities.
Shipping rates
Free shipping is available on orders over $80 to most countries. A shipping fee applies to a small number of destinations and is shown at checkout together with the service and the estimated transit time. Rates vary by destination, total package weight and the delivery method selected.
Tracking
Any inquiry about the exact location of a package should be made to the carrier directly using your tracking number. Our customer service team sees the same tracking information that you do.
Customs and duties
We are not responsible for any fees required by customs for any reason.